1. Service Search: Customers can start by searching for specific services they need without having to register. They can browse through a list of available tradespeople based on their location and the type of service required, such as plumbing, electrical work, or carpentry.

2. Viewing Profiles: Customers can view profiles of tradespeople, which include details about their skills, experience, customer ratings, and pricing. This helps customers assess who might be the best fit for their job.

3. Job Posting: If customers prefer, they can post a job request outlining the services they need. This request will be visible to tradespeople who can then respond with their interest.

4. Communication: Customers can communicate directly with tradespeople through the platform to discuss job details, timelines, and any specific requirements they may have. This direct interaction helps clarify expectations before any work begins.

5. Choosing a Tradesperson: After reviewing responses and communicating with different tradespeople, customers can choose the one they feel is the best match for their project based on skills, pricing, and communication.

6. Job Agreement: Once a tradesperson is selected, the customer and tradesperson can agree on the terms of the job, including the price and schedule. This agreement is made directly between both parties.

7. Service Completion: The tradesperson will then carry out the agreed-upon work at the customer’s location, ensuring that the job meets the customer’s standards.

8. Direct Payment: After the service is completed, customers will pay the tradesperson directly for the work done. This direct payment process allows for flexibility and ensures that the tradesperson receives their payment promptly.

9. Feedback and Ratings: Customers need to register in order to leave feedback and ratings for the tradesperson after the job is finished. This feedback helps maintain a trustworthy community and assists future customers in making informed decisions.

10. Ongoing Support: If customers have any issues or need further assistance, they can reach out to Afriinet’s support team for help.